About
Putu Agus Mas Reza Pratama
I am an experienced IT Support professional currently working at Green School Bali, with over 3 years of hands-on experience in the field of technology. My expertise includes troubleshooting hardware and software issues,
maintaining network infrastructure, and providing reliable tech support to ensure smooth daily operations. Also, I am passionate about problem-solving, committed to continuous learning, and always eager to implement
efficient and sustainable IT solutions. My work environment at Green School Bali has further strengthened my ability to work in a multicultural, fast-paced, and eco-conscious setting.
I am passionate about technology and constantly seek opportunities to enhance my skills and contribute to meaningful projects. Let's connect and feel free to have a good talk, reach me out via email (rzaapratama@gmail.com).
- Age: years
- City: Denpasar, Bali, Indonesia
Resume
This is my career journey and also my latest educational information. More about my resume kindly visit on LinkedIn
Education
Bachelor Of Computer
2016 - 2020
Institute of Technology and Business STIKOM Bali, Indonesia
Graduated with a bachelor of computer with a score Grade: 3.60
Professional Experience
IT Support Staff
Jun 2024 - Now
Green School Bali, Indonesia
- Delivering technical support to teachers, students, and administrative staff, resolving issues related to computers, printers, and network connectivity.
- Diagnosing and troubleshooting school-wide technical issues, including classroom technology such as smartboards, projectors, and educational software.
- Performing regular data backups and ensuring effective data recovery and business continuity measures were in place.
- Monitoring the performance and reliability of network systems, hardware, and software to prevent and minimize downtime.
- Maintaining and updating technical documentation, including inventory management of IT assets and configuration logs.
- Supporting the implementation and maintenance of IT policies and best practices aligned with the school’s operational goals.
Software Quality Assurance Tester
Apr 2024 - Jun 2024
PT Tokopedia, Indonesia
- Create and maintain detailed and comprehensive and well-structured test cases and test scenarios.
- Manage detailed bugs reports and communicate with the developers.
- Performed manual testing, regression testing, sanity testing, smoke testing on desktop and lite including in staging or production environment and coordinating closely with development teams.
- Collaborate well with PM, BE developers and SE EP in supporting each other to ensure high-quality products.
- Attention to detail to ensure applications delivered a good quality process.
- Perform API testing to collaborate with teams and to easily management process flow.
Content Moderator
Dec 2020 - Oct 2023
PT Gear Inc Services Indonesia, Indonesia
- Moderated user-generated content for the Indonesia and Malaysia queues, ensuring compliance with company policies and guidelines.
- Collaborated with cross-functional teams to address emerging issues and implement content improvements.
- Maintained a minimum weekly accuracy rate of 95%, consistently exceeding performance targets.
- Report any bugs produce by software where we use to labelling apps.
Information Technology Officer
Sep 2019 - Nov 2019
Badan Pengembangan Sumber Daya Manusia Provinsi Bali, Indonesia
- Network monitoring and checking.
- Hardware maintenance and troubleshooting
- Helping input data with the employees there
Works
My portfolio showcases my journey through various roles, highlighting my ability to ensure quality, enhance user experiences, and solve technical challenges. Explore my work to see how I blend functionality with creativity and how I can bring value to your projects. Feel free to visit my others UI design showcase on my Dribbble
- All
- UI Design
- QA Tester
